Refund policy

At Caviar Outfits, we strive to provide high quality products and exceptional services to our customers. However, we understand that on some occasions situations may arise that require the return of a product. Below, we detail our return policy, including the associated costs to the customer:

1 Return Conditions:

Products may be returned within 14 calendar days from the date of delivery, provided that the product must be in its original condition, unused and in its original packaging.

2 Return Process:

To initiate the return process, the customer must contact our customer service team at caviarlleida@gmail.com providing the following information: a. Order number. b. Details of the product to be returned. c. Reason for return, if applicable.
The return will be in the form of a voucher for a next purchase.

3 Return Costs:

The costs associated with returning the product will be borne by the customer, except in cases of defective products or errors on the part of Caviar Outfits.
The customer is responsible for return shipping costs, as well as ensuring that the product arrives in proper condition.

4 Inspection and Refund in cases of Defective Products:

Upon receipt of the returned product, our team will proceed to inspect it to verify that it meets the return conditions.
If the product meets the return criteria, a refund corresponding to the payment method used in the purchase will be made, discounting the shipping and handling costs incurred by Caviar Outfits.
Refund processing time may vary depending on the payment method used and the policies of the customer's bank.

5 Damaged or Defective Products:

In the event of receiving a damaged or defective product, the customer must inform Caviar Outfits within 4 days of receipt of the product.
An appropriate solution will be provided, which may include replacement of the product according to inventory or full refund, at no additional cost to the customer.

By making a purchase on caviaroutfits.com, the customer accepts and understands our return policy, including the associated costs in case of return. For any additional questions or queries, please do not hesitate to contact our customer service team at caviaroutfits@gmail.com or by calling or sending a WhatsApp to +34 658 969 241.

This return policy is effective from the date of publication and may be subject to change without notice.